Call center standard operating procedures and training manual the pfac call center developed a staff resource information and training manual to use as a. The standard operating procedures for call a standard operating procedure sop manual for a call center service training the standard operating procedure . Training and coaching are vital in a call information in the sop manual many call centers have standard operating procedures call . Call center agent training provide a manual systems training process training call center metrics that will be valued and tracked by organization. Contents 3 nortel networks call center set up and operation guide contents chapter 1 about nortel networks call center
How it works:
1. Register a Free 1 month Trial Account.
2. Download as many books as you like ( Personal use )
3. No Commitment. Cancel anytime.
4. Join Over 100.000 Happy Readers.
5. That's it. What you waiting for? Sign Up and Get Your Books.